Terms, Shipping and Return Policy

Website Terms and Conditions of Use relating to www.linendrawer.co.za; Linen Drawer C.C.

These Terms and Conditions, hereafter referred to as "the Terms and Conditions," govern your ("the User") use of the Linen Drawer C.C ("Provider") website located at the domain name www.linendrawer.co.za ("the Website"). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, use, download, display and / or otherwise copy or distribute content obtained on this website for marketing and other purposes without the express consent of the Provider.

Delivery and Shipping policy

Subject to stock availability with suppliers and our own production capabilities as well as receipt of payment, requests will be processed within 7 working days (unless a different lead time has been stated on the website for a specific product or range) and handed over to a courier company or to the S.A. Post Office for delivery. Unless otherwise specified, delivery is free to anywhere in South Africa. For very remote areas not serviced by standard couriers or for orders below a financial threshold set by The Provider, we will deliver via S.A. Post Office or to the nearest town to the User.

The Provider will supply all goods to the delivery company in good order and will ensure that goods arrive at the User's chosen delivery address in the same good order.

Cancelled orders on the e-commerce facility will be refunded after deduction of a 20% charge for administration costs. The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider's standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility, should be directed to the Marketing Manager, 24 Fabriek Street, Paarl, 7646 South Africa, or admin@linendrawer.co.za

Returns / Refund Policy

If, upon receiving your order, you are not completely satisfied with your purchase, let our customer service team know within 14 days and we will gladly collect it at our expense and provide you with a refund, provided the item is in its original condition and original packaging.

If you have used a product and found it to be damaged or faulty, we will collect the product at our expense and either replace, refund or repair the item, depending on the circumstance.

Although seldom charged, we reserve the right to charge a 20% administration fee for returned orders should the returns process incur significant administration expenses.

Payment Options

Payment may be made via Visa or MasterCard, or by bank transfer (EFT), the details of which will be provided after checkout.

Credit card acquiring and security

Credit card transactions will be acquired for the Provider via approved payment gateways. Our payment gateways use the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).


The Provider takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Updating of these Terms and Conditions

Provider reserves the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User's obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User's continued use of this Website following the posting of changes or updates will be considered notice of the User's acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Copyright and Intellectual Property Rights

Provider provides certain information at the Website. Content currently or anticipated to be displayed at this Website is provided by Provider, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs ("the Content"). All such proprietary works, and the compilation of the proprietary works, are copyright the Provider, its affiliates or subsidiary, or any other third party owner of such rights ("the Owners"), and is protected by South African and international copyright laws. The Providers reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.

Limitation of liability

The Website and all Content on the Website, including any current or future offer of products or services, are provided on an "as is" basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.

International Delivery

This site is currently set up to process sales within the Republic of South Africa only. Should you wish to make a purchase from outside of South Africa, please contact us directly via info@linendrawer.co.za

Contact information / Domicilium citandi et executandi

This website is run by Linen Drawer CC based in South Africa trading as Linen Drawer and with registration number 2007/021383/07.

Should you have any questions, queries or wish to request permission to use any part of this website, please contact us at:

Linen Drawer
Address: 24A Fabriek Street, Paarl, 7646, South Africa
Telephone: 021 872 0108
Faxmail: 086 560 0107
Email address: info@linendrawer.co.za